Menu

Shipping & Returns

In stock orders will normally ship within 1-2 days of the receipt of the order Monday thru Friday. No orders are processed or shipped on Saturdays and Sundays. Please allow us 24 hours to process your order. Special requests may be made for Saturday delivery at the rate that applies. Free Shipping in the Continental US on items over $100.00 that are “Standard” (70lbs or under) UPS Shippable. Oversize and Overweight items do not apply. Some items may ship directly from the manufacturer when shipping charges to you can be reduced and orders for more than one item may not ship from the same warehouse. Signatures are required on all deliveries. If you request a delivery be left at the door without a signature, SE Systems will not be held responsible. Extra charges may apply to special shipping requests. Overnight, 2-day and 3-day are shipping methods. Minimum shipping weight is 1 pound. UPS rounds all weights up the the nearest pound. Items weighting less than a pound will be charged for 1 pound shipping. Once the order is processed and picked from our warehouse, the shipping method is expedited. Out of stock items can delay delivery. We will notify buyers by e-mail when shipping is delayed or if an item is backordered.

Replacement speakers, speaker parts, drivers and diaphragms cannot be dropped shipped from the manufacturer. SE Systems stocks a number of the items but cannot always have every part in stock. We constantly update our inventory but at times we are waiting on shipments from the manufacturer. Please allow 1-2 weeks for delivery of these items or call us at 1-800-662-1312 for current “In Stock” information.

Shipping available from the Manufacturer

 
SE Systems stocks 1000’s of items from over 100 manufacturers. It is impossible to stock every part and to display every choice on the website. Items that are not in-stock are available for shipping from the manufacture. Very often we can have items dropped shipped from the manufacturer which saves our customers money and time. If you don’t see an item listed in our on-line catalog, please give us a call. Chances are we can get this item and have it shipped directly to you. We welcome your call and will always try to find the best solution to your audio needs.

 

Shipping to non-billing address

No shipments are allowed to an address other than the billing address without the approval of SE Systems. Because of the increase in fraud transactions, only the billing address can be used for shipping. If a customer requests a shipment to a 3rd party address, it must be approved by SE Systems Web Sales. To speed this process, please call our Web Sales at 1-800-662-1312 for approval.

 

Shippments to PO Boxes

Please provide a residential or business address for shipments. Shipments to PO Boxes is by USPS.

 

Shipping oversized items

Shipping larger items may increase the shipping costs depending on the weight, size and distance. We can only estimate the shipping costs of these oversized items and may need to adjust the shipping charges once the actual cost is calculated. The customer will be notified before actual shipment takes place to approve these additional charges. All Roadready products are oversized and do not qualify for free shipping.

 

International Shipping

Due to manufacturer restrictions, we do not ship outside of the United States.

 

Satisfaction Policy

If you determine that an item you have purchased from us is not what you need you may return the item within 8 business days of receipt without restocking fees, if the original manufacturers package is unopened and undamaged. A minimum restocking fee of 15% or $10.00, whichever is greater, will be applied to opened boxes. Damaged or used gear, missing accessories or any parts or packaging will result in an increase in the restocking fee. Always look at it like you are the one buying an “open box” item. The discounted price you expect to pay is offset by the guy that sent it back! Returned merchandise may be applied to store credit or exchanged for future purchases. Returns are not allowed on special order or non stock items, discontinued, used or closeout merchandise. Personal items such as headphones, ear buds, and microphones or expendables such as gaff tape, gel, lamps, and fuses are also not returnable. All shipping charges relating to the sale, including the return shipping is the responsibility of the customer. Any and all returns must have a return authorization (RA) number. See return authorization for more details.

 

Return Authorization

Before returns can be accepted and processed a return authorization number must be generated and applied to the outside of the package. To obtain an “RA” number simply call or email our customer service department. Please state the reason for the return and give the invoice number for that item. Be sure to restore all packaging, accessories and manuals to factory condition to avoid additional restocking fees. All returns are subject to inspection & a damage/restocking fee. Custom orders & “Non-Stock” items are non-refundable. All used items are sold “as-is” and are non-refundable. All sales are final on opened box microphones, ear-buds, headphones, diaphragms & raw drivers (non-refundable).